Privacy Policy

The purpose of this Privacy Policy (the "Policy") is to outline how we handle your personal data at Cromore Retreat. We adhere to this Policy, together with any disclaimers, to set out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our use of personal data. This Policy relates only to living individuals in relation to personal data relating directly to themselves.

Registered Office:
Cromore Retreat
52 Cromore Road, Portstewart BT55 7PW

1. Types of Information Collected

We retain two types of information:

Personal Data

We collect personal data when you provide it to us directly or via our services. This data may include:

• Your full name, email address, and phone number
• Payment information collected securely through Stripe, including credit card details
• Booking information, such as stay dates and preferences

We use this data to process your booking, communicate with you about your stay, and improve our services. We do not sell, rent, or trade email lists or personal information with any other organisations or businesses.

Non-Personal Data

When you access our website, we collect non-personal data via Google Analytics to help us understand website usage. This data includes your IP address, browser type, access time, and referring URL, and is used to improve our website and services.

2. Uses of Your Personal Data

We use your personal data for the following purposes:

• To fulfil our obligations related to bookings, such as processing payments and managing your stay
• To communicate with you regarding your stay
• To notify you of changes to our services or policies
• To comply with legal obligations

We only process your data for these legitimate business purposes and do not use it for unsolicited marketing.

3. Security and Data Storage

We are committed to protecting the security of your personal data. Our website uses HTTPS encryption, and we use a variety of security measures to prevent unauthorised access to your data. However, please note that no method of transmission over the internet or electronic storage is entirely secure.

Your data may be transferred to and stored on servers outside the European Economic Area (EEA) when using cloud-based services. Although non-EEA countries may not provide the same level of data protection, we take steps to ensure your data is treated securely and in accordance with this Policy.

4. Cookies

Cookies are small text files stored on your device by your web browser that allow us to offer a more personalised browsing experience. By using our website, you consent to cookies being used in accordance with our Cookie Policy. If you do not consent, please disable cookies or refrain from using the site.

5. Disclosure of Your Information

We do not actively share your personal data. However, we may disclose your data to trusted third-party service providers, such as Stripe for payment processing and Google Analytics for website data analysis. These providers are only given access to data necessary for their specific service, and we require them to protect your information according to our standards.

In some instances, we may be required by law to disclose personal information, such as in response to a court order or regulatory requirement.

6. Your Rights

As a data subject, you have the following rights:

• Right to Access: Request access to your personal data.
• Right to Rectification: Correct any inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal data.
• Right to Object: Object to the processing of your data.
• Right to Restrict Processing: Limit the use of your data in certain circumstances.
• Right to Data Portability: Transfer your data to another organisation.

To exercise these rights, please contact us at info@cromoreretreat.com.

7. Retention of Your Data

We retain personal data as long as necessary for booking management, record-keeping, and compliance with legal obligations. Data may be stored permanently unless you request deletion in accordance with your rights under data protection laws.

8. Changes to this Policy

We may update this Policy from time to time. Any changes will be posted on this page with an updated effective date. By continuing to use our site after such changes, you agree to the updated Policy.

9. Contact Us

If you have any questions, comments, or complaints regarding this Policy and the information we hold, please contact us at info@cromoreretreat.com. All requests will be dealt with promptly and in accordance with applicable data protection laws.